Nonviolent Communication: Create Your Life, Your Relationships, and Your World in Harmony with Your Values
"Nonviolent Communication" by Marshall Rosenberg is an instructional guide on improving interpersonal interactions and resolving conflicts by expressing needs clearly and empathetically, and by listening to others without judgment, through a four-part process: observing without evaluating, identifying and expressing feelings, connecting those feelings to underlying needs, and making clear, doable requests.
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