The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

Name: The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood
Author: Heather Younger

By Heather Younger

"The Art of Active Listening" by Heather Younger outlines a five-step framework for improving communication and organizational success through active listening, emphasizing its role in fostering belonging, loyalty, and understanding among employees and customers.