The Client Retention Matrix: A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
The book "The Client Retention Matrix" by Chris Jennings offers practical advice and strategies for service-based businesses to develop lasting client relationships, improve profit margins, and secure referrals through effective communication and customer service practices.
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